Introductions, Scheduling, and Cancellations

No-Cost Chemistry Session

Sometimes the best first step is a low-pressure introduction. Feel free to schedule an introduction with a therapist you might like; we are happy to meet you! (And it doesn't cost a cent.)

100% Virtual

We provide all of our care virtually. We prefer video conferencing, but we can make it a phone call if you prefer.

Individual Sessions

Individual Therapy Sessions are typically scheduled for 55 minutes, but if time is short or you only need a quick check-in, 30-minute and 45-minute sessions are also available.

Couples' Sessions

Couple's sessions are typically scheduled for 50 minutes. You can attend sessions each from your own telehealth session within our portal, or attend together from the same session.

Family Therapy

Family sessions are typically scheduled for 50 minutes. You can attend sessions each from your own telehealth session within our portal, or attend together from the same location. It is best if the therapist can see everyone during your session.

Intake and Consent

It is important that we share the right information with each other, so we have some paperwork that needs to be completed for each client before or at their first session. We dislike it as much as you do, so we keep all our paperwork electronically. Don't worry, we'll get through it together.

Cancellations and No-Shows

If you need to cancel or reschedule, no problem! We ask that you cancel or reschedule your appointment at least 24 hours in advance. 

Because cancellations within 24 hours of your appointment or missing an appointment prevent our therapists from seeing other patients during your scheduled time, we assess a $50 late cancellation fee. If you don't arrive without notice, we assess a $75 no-show fee.
Of course, emergencies happen; we will work with you on a case-by-case basis. (And we always waive it the first time.)

Payment Facts

Payment Options

We have a number of options to ensure your care needs are met, from direct billing your insurer, giving you the right forms for insurance reimbursement, cash payment for services, and needs-based sliding payments. Discuss your insurance with your therapy provider, and we will help you understand your options.

Good-faith Estimate

We want no surprises when it comes to the cost of your care - we are happy to provide an estimate for services based, whether insured or cash-pay.

Insurance Direct Billing

We are in network for many insurers. We can bill your insurance company directly, and you will be responsible only for copayments, coinsurance, and deductibles defined by your insurer.

Out-of-network Insurance | Super-Bill

If we are out-of-network, we can help. You have the option to pay cash for services, and we will provide the appropriate paperwork for you to receive reimbursement from your insurance provider.

Cash Payment

Services provided on a cash basis is billed at $225 per 60-minute individual session.

Commitment to Affordable Access

We are committed to making affordable mental healthcare available to all — if you are uninsured or underinsured, we can discuss a needs-based sliding-scale price.