Introductions, Scheduling, and Cancellations

No-Cost Chemistry Session

Sometimes the best first step is a low-pressure introduction. Feel free to schedule an introduction with a therapist you might like; we are happy to meet you! (And it doesn't cost a cent.)

100% Virtual

We provide all of our care virtually. We prefer video conferencing, but we can make it a phone call if you prefer.

Individual Sessions

Individual Therapy Sessions are typically scheduled for 55 minutes, but if time is short or you only need a quick check-in, 30-minute and 45-minute sessions are also available.

Couples' Sessions

Couple's sessions are typically scheduled for 50 minutes. You can attend sessions each from your own telehealth session within our portal, or attend together from the same session.

Family Therapy

Family sessions are typically scheduled for 50 minutes. You can attend sessions each from your own telehealth session within our portal, or attend together from the same location. It is best if the therapist can see everyone during your session.

Intake and Consent

It is important that we share the right information with each other, so we have some paperwork that needs to be completed for each client before or at their first session. We dislike it as much as you do, so we keep all our paperwork electronically. Don't worry, we'll get through it together.

Cancellations and No-Shows

If you need to cancel or reschedule, no problem! We ask that you cancel or reschedule your appointment at least 24 hours in advance. 

Because cancellations within 24 hours of your appointment or missing an appointment prevent our therapists from seeing other patients during your scheduled time, we assess a $50 late cancellation fee. If you don't arrive without notice, we assess a $75 no-show fee.
Of course, emergencies happen; we will work with you on a case-by-case basis. (And we always waive it the first time.)

Payment Facts

Payment Options

We have a number of options to ensure your care needs are met, from direct billing your insurer, giving you the right forms for insurance reimbursement, cash payment for services, and needs-based sliding payments. Discuss your insurance with your therapy provider, and we will help you understand your options.

Good-faith Estimate

We want no surprises when it comes to the cost of your care - we are happy to provide an estimate for services based, whether insured or cash-pay.

Insurance Direct Billing

We are in network for many insurers. We can bill your insurance company directly, and you will be responsible only for copayments, coinsurance, and deductibles defined by your insurer.

Out-of-network Insurance | Super-Bill

If we are out-of-network, we can help. You have the option to pay cash for services, and we will provide the appropriate paperwork for you to receive reimbursement from your insurance provider.

Cash Payment

Services provided on a cash basis is billed at $225 per 60-minute individual session.

Commitment to Affordable Access

We are committed to making affordable mental healthcare available to all — if you are uninsured or underinsured, we can discuss a needs-based sliding-scale price.

Helpful Contacts

You may request your medical records from your therapist or email hello@mindloftcare.com and our clinical director will assist.

You can email us at any time at grow@mindloftcare.com or call us at 855/750-5010.

If you are concerned about any aspect of your therapy, you are requested to first address it with your therapist and clinical leadership. If you choose to discuss the concern with a leadership team member, you can contact us at grow@mindloftcare.com.

If this is impossible or unsafe, or if your concern is not resolved through discussion, you may contact the corresponding governing board for your state and therapist.

  • For licensed behavioral health professionals in California: Contact the California Board of Behavioral Sciences: 1625 N Market Blvd S-200, Sacramento, CA 95834 (916) 574-7830 or the California Board of Psychology: 1625 North Market Blvd., Suite N-215 Sacramento, CA 95834 (866) 503-3221
  • For  licensed behavioral health professionals in New York: Contact Office of the Professions, Registration Unit, State Education Building - 2nd Floor, Albany, NY 12234. (518) 474-3817 Select 1, ext 410.
  • For licensed behavioral health professionals in Texas: Contact the Texas Behavioral Health Executive Council 1801 Congress Ave., Ste. 7.300 | Austin, Texas 78701 (512) 305-7700 or you may file a consumer complaint with the Texas office of the Attorney General.

We'll be happy to work with you on any issue related to payments, insurance, or credit cards. Email finance@mindloft.com and our administrator will be in touch.

Mindloft Family Therapy Incorporated dba Mindloft Care is a California Professional Corporation incorporated for the purpose of providing behavioral health services. All clinical services are provided by clinicians employed or contracted by Mindloft Family Therapy Incorporated.

Opnmynd LLC dba Mindloft is contracted by Mindloft Family Therapy Incorporated to provide services related to billing, contracting, technology services, and other administrative support funcitons on behalf of Mindloft Care.

All written enquiries can be directed to finance@mindloft.com or PO Box 3340 Tustin, CA, 92781-3340